Housing and Utility Assistance
Familiar Roads Home HealthCare understands the immense personal and financial hardships that COVID-19 has put on the populations we serve. It is our responsibility to inform our community members about available resources that can ease their anxieties around paying their mortgages, rents, and utility bills.
The Pennsylvania Homeowner Assistance Fund, or PAHAF, is a housing-related program funded by the U.S. Department of the Treasury to assist Pennsylvania homeowners facing financial hardship due to the COVID-19 pandemic that began after January 21, 2020, (including a hardship that began before January 21, 2020, and continued after that date). The program will provide financial assistance to homeowners for qualified mortgage and housing-related expenses to avoid delinquency, default, foreclosure, or displacement.
The PAHAF program provides assistance for the following mortgage and housing-related expenses to help prevent mortgage delinquencies, default, foreclosure, and displacement. The maximum amount of assistance for any homeowner under the PAHAF is $30,000 or up to 24 months of assistance.
Provides funds to bring a first mortgage current and to pay other housing-related costs, such as taxes and insurance, if included in the mortgage payment, related to a period of forbearance, delinquency, or up to the maximum per household assistance cap of the lesser of $30,000 or 24 months.
Provides forward payment assistance for up to 6 months or until the maximum per household assistance cap of the lesser of $30,000 or 24 months is reached. This program element is only available to homeowners who also qualify for mortgage reinstatement assistance and is not available as a standalone option.
Provides funds for past due property taxes, reverse mortgage insurance premiums, homeowner association (HOA) fees, condominium fees, or common charges that put ownership of the property at-risk including mortgage foreclosures and displacement of homeowners. Maximum assistance falls under the maximum cap of $30,000 or 24 months and
Provides funds to resolve delinquent payments for utility services, particularly for those utility bills where no program currently exists in the Commonwealth, and that there is imminent loss of utility disconnection, liens, possible foreclosure, or homeowner displacement. Utility assistance may be available in combination with mortgage reinstatement and mortgage payment assistance or as a standalone option for homeowners without a mortgage. As a standalone option, the maximum utility assistance is capped at 24 months or $3,000.
To see if you are eligible for assistance, click: Eligibility Requirements
If you qualify for PECO’s Customer Assistance Program (CAP) you can receive a monthly credit on your PECO bill. The credit is based on your household’s gross income and energy use.
Your monthly CAP credit is based on the following information:
Monthly gross household income – Federal Poverty Level (FPL)
Annual energy usage – The amount of energy you used in the past 12 months.
Energy burden – The percentage of household income that goes to energy costs.
PECO uses these three pieces of information to determine your monthly CAP credit.
That credit amount is applied to a CAP customer’s PECO bill each month. Energy usage can change due to the weather. So, CAP customers will receive a larger credit during months they use more energy.
To qualify for CAP, monthly household income cannot be more than:
In addition, you must use PECO for your electric and natural gas supply to qualify. You cannot be enrolled with a competitive supplier.
In order to apply for this assistance, you will need the following:
You can apply online here: Apply for PECO CAP Program.
Or you can download an application, however application submitted online may be processed faster.
Download CAP Application – English (pdf)
Download CAP Application – Spanish (pdf)
If you download a CAP application, you can submit it three ways:
Email: PECOCAP@exeloncorp.com
Fax: 1-855-358-9369
Mail: PECO CAP
P.O. Box 467429
Atlanta, GA 31146-9801
If you need help with your application, you can call 1-800-774-7040.
PGW’s Customer Responsibility Program is a customer assistance program that can help low- income customers better afford their PGW bills and keep their gas service on. CRP customers pay less each month and past debt is forgiven.
Apply online now through My Account and have the following items available:
Anyone having trouble paying their water bill should apply for help using the Philadelphia Water Department’s one-stop application process. They use a single application for all water bill assistance programs, including the Senior Citizen Discount and the Tiered Assistance Program (TAP). If your income is too high for those programs, a Special Hardship can make you eligible for TAP.
Assistance Program (TAP). If your income is too high for those programs, a Special Hardship can make you eligible for TAP.
New assistance programs are designed to help more Philadelphia Water Department customers, including:
You will need the following to apply and please do not send originals.
You will need the 9-digit number in the upper right of any recent water bill (click the question mark for the example)
Include TWO different items from the following list:
Familiar Roads Home HealthCare is deeply committed to helping our clients achieve the highest quality of life possible and that means having access to healthy food. We host several foods drives every month so that our Seniors have reliable access seasonable fruits and vegetables, as well as heart-healthy meats and grains.
PhilAbundance is the largest hunger relief organization in the Delaware Valley. For more than 35 years, PhilAbundance has focused on providing emergency food in order to relieve hunger in five counties in PA and four counties in NJ. Of those they serve each week, 16% are seniors, many of whom are living on fixed incomes and limited resources. The Commodity Supplemental Food Program (CSFP) provides USDA-donated food to low-income seniors through monthly “senior boxes”. Philabundance packs and distributes these boxes to strategically chosen locations throughout the Delaware Valley, ensuring that more seniors have access to shelf-stable foods to last them throughout the month. Boxes contain approximately 30 pounds of canned and boxed food including vegetables, fruit, juice, pasta, milk, cereal, canned meat, and a non-meat protein. A nutritional newsletter containing recipes and information is included in each box. They provide 4,500 boxes per month. To find out if you qualify and information on how to register for this services click: Guidelines for CSFP
The following organizations work specifically to provide guidance, support, and access to special programs for individuals fighting specific diseases.
Familiar Roads Home Healthcare is an approved Medicaid waiver program provider for the state of Pennsylvania. This program is available to seniors who qualify financially and medically for additional support outside of a nursing home setting. To learn more about this coverage, visit the Department of Human Services website or call the Office of Long-Term Living Bureau of Participant Operations at 1-800-753-8827.
Contact Premier Personal Care For Additional Senior Resources
Our organization is here to help you and your loved ones as you age gracefully in your home. Our in-home aids enable you to recover in your preferred setting after experiencing injuries or illnesses and provide the opportunity to live independently later in life. Contact us today at 215-526-1251 to learn more about the services we provide and the additional resources we can help connect you to.
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